The second-hand marketplace Shoppers Voice Frustration Regarding Sizing Changes
Shoppers are voicing their frustration after an update resulted in products showing incorrect sizing.
This online marketplace has revised its measurement guidelines for women's and children's garments without notifying every member regarding the update.
Online Platforms Reaction
Many shoppers and sellers are expressing on platforms stating that platform listings now display a different size category versus the original listing because of the remapping.
The platform stated the new system was more in line with similar services.
The platform has recommended to review their products and update the measurements by hand if necessary, resulting in member annoyance.
Measurement Approach Updates
Earlier, the measurements included one number and one letter, like S/8 or M/10.
The revised method features a letter and a range for example S/UK 8-10.
With some products, the measurements have been reclassified - like an L measurement used to be a 12 but now shows as UK 16-18.
Member Experiences
One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
Stephanie Gallen, from Glasgow, explained products she uploaded featuring size 14 markings were showing in the marketplace as size 20–22.
"If buyers measuring 20-22 acquire them they may become frustrated," she said.
Manual Updates
Charlotte Lunn, located in England, said she had been left angered by the change as she had to manually change the measurements for "each individual item".
"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial following partial earnings loss," she explained.
Marketplace Information
The app has more than 100 million users, including 18 million in the UK.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This is not the initial instance that an unexpected update within the service has received backlash: previously, the service retracted a modification regarding delivery choices following member complaints.
